Frequently Asked
Questions at rich99

rich99 supports the following payment methods for Filipino players:

• E-Wallets: GCash, PayMaya / Maya
• Bank Transfer: BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit Card: Visa and Mastercard debit cards issued by Philippine banks

All transactions are processed in Philippine Peso (₱). Credit card deposits and cryptocurrency are not accepted.

The minimum deposit at rich99 is ₱100 for e-wallet methods like GCash and PayMaya. For bank transfers, the minimum is ₱500. Debit card deposits have a minimum of ₱200. These thresholds are designed to make rich99 accessible to players across the Philippines, whether you're in Makati, Cebu, Davao, or anywhere else in the country.

GCash and PayMaya deposits are typically credited to your rich99 account instantly or within a few minutes. Bank transfers may take 15 minutes to 2 hours depending on your bank and the time of day. If your deposit has not reflected after 3 hours, contact our support team with your transaction reference number and we'll investigate right away.

To withdraw, log in to your rich99 account, go to the Cashier section, and select Withdrawal. Choose your preferred method — GCash, PayMaya, or bank transfer — and enter the amount. The minimum withdrawal is ₱200. Your account must be fully KYC-verified before your first withdrawal can be processed. Withdrawals are typically processed within 1–3 business days.

rich99 does not charge fees on standard deposits or withdrawals. However, your bank or e-wallet provider may apply their own transaction fees — for example, some banks charge a small fee for interbank transfers. We recommend checking with your payment provider for their current fee schedule. All amounts shown in your rich99 account are in Philippine Peso (₱).

Withdrawal requests may be declined for several reasons:

• Your KYC verification is incomplete or documents have not been approved yet.
• You have an active bonus with an unmet wagering requirement — bonus funds must be wagered before withdrawal.
• The withdrawal amount exceeds your available balance after pending bets.
• Your account has been flagged for a security review.

If none of these apply, contact our support team at [email protected] with your withdrawal reference number for assistance.

rich99 offers a welcome bonus for new Filipino players on their first deposit. The exact bonus amount and terms are displayed on the promotions page at the time of registration. To claim it, simply opt in during the registration process or from your account dashboard before making your first deposit. Welcome bonuses are subject to wagering requirements — read the full terms before claiming.

A wagering requirement (also called a playthrough requirement) means you must wager your bonus amount a certain number of times before you can withdraw the bonus or any winnings derived from it. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games may contribute different percentages toward the wagering requirement — slots typically contribute 100%, while table games may contribute less.

Yes. All rich99 bonuses have an expiry period, which is stated in the individual bonus terms. Typically, welcome bonuses and free spins must be used within 7 to 30 days of being credited. If the wagering requirement is not met within the expiry window, the bonus and any associated winnings will be forfeited. Always check the specific terms of each promotion before claiming.

No — bonus funds cannot be withdrawn directly. They must first be converted to real money by meeting the applicable wagering requirements. Once the wagering requirement is fully met, the bonus balance converts to real cash that you can withdraw. Your real money balance and bonus balance are tracked separately in your rich99 account dashboard so you always know where you stand.

Yes. rich99 rewards regular players through a loyalty program where you earn points for every real-money wager placed on the platform. Points can be redeemed for bonus credits, free spins, or other rewards. Higher-tier VIP members enjoy additional benefits such as faster withdrawal processing, dedicated account managers, and exclusive promotions. Details of the current loyalty program tiers are available in your account dashboard after registration.

rich99 offers a wide variety of games for Filipino players, including:

• Slots — hundreds of titles from leading providers, with varying themes, paylines, and RTP rates. Visit the Slot page for the full catalogue.
• Bingo — classic and variant bingo rooms with regular draws. See the Bingo page for schedules.
• Bird Catcher — a unique arcade-style game popular with Filipino players. Learn more on the Bird Catcher page.
• Live Casino — live dealer games including baccarat, roulette, blackjack, and more. See the rich99 Casino page.
• Sports Betting — bet on PBA, NBA, UFC, boxing, football, and more. Visit the Betting page.

Yes. All games at rich99 use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our slot and table games are sourced from reputable providers whose RNG systems are independently audited. Live casino games are streamed in real time with physical cards and wheels, providing full transparency. The Return to Player (RTP) percentage for each slot game is displayed in the game's information panel.

Absolutely. rich99 is fully optimised for mobile play on both Android and iOS devices. You can access the full game library directly through your mobile browser — no app download required. The platform automatically adjusts to your screen size for a smooth experience whether you're playing on a smartphone in Quezon City or a tablet in Cebu. For the best experience, use an updated version of Chrome, Safari, or Firefox.

Minimum bets vary by game. Most slot games at rich99 allow bets starting from as low as ₱1 per spin, making them accessible to casual players. Live casino table games typically have minimum bets starting from ₱50 to ₱100 per hand or round, depending on the table. High-limit tables are also available for experienced players. Exact bet limits are displayed within each game before you start playing.

If your connection drops mid-game, rich99's system records the state of your game at the point of disconnection. When you reconnect and return to the game, it will resume from where it left off. For live casino games, if a round was in progress when you disconnected, the outcome is determined by the live dealer's result and recorded in your account history. If you believe a disconnection caused an error in your balance, contact support with the game name and approximate time of the issue.

rich99 uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your financial information is never stored in plain text. We follow strict data handling protocols in line with the Philippine Data Privacy Act of 2012 (Republic Act 10173). For full details on how we collect, use, and protect your data, read our Privacy Policy.

Yes. rich99 strongly recommends enabling two-factor authentication (2FA) on your account for an extra layer of security. When 2FA is active, logging in requires both your password and a one-time code sent to your registered mobile number or email. You can enable 2FA from your Account Security settings after logging in. This is especially important if you access rich99 from shared or public devices.

If you suspect someone has accessed your rich99 account without your permission, take these steps immediately:

• Change your password right away via the Login page.
• Enable 2FA if it is not already active.
• Contact our support team at [email protected] to request an account lock while we investigate.
• Review your recent transaction history for any unauthorised activity.

Our security team will investigate and respond within 24 hours.

Never. rich99 staff will never ask for your password, PIN, or full payment card details via email, live chat, or any other channel. If you receive a message claiming to be from rich99 and asking for this information, it is a phishing attempt. Do not respond and report it to [email protected] immediately. Always access rich99 directly by typing the URL into your browser.

rich99 provides a full suite of responsible gaming tools available to all players at no cost:

• Deposit Limits — set daily, weekly, or monthly caps on how much you can deposit.
• Loss Limits — cap the maximum amount you can lose in a given period.
• Session Time Limits — set reminders or hard limits on session duration.
• Cooling-Off Periods — take a break of 24 hours, 7 days, or 30 days.
• Self-Exclusion — temporarily or permanently exclude yourself from the platform.
• Activity Statements — review your full gaming and transaction history.

All tools are accessible from your Account Settings. For full details, visit our Responsible Gaming page.

To self-exclude, log in to your rich99 account, go to Account Settings, and select the Responsible Gaming tab. Choose "Self-Exclusion" and select your preferred duration — options range from 30 days to permanent exclusion. Once confirmed, your account will be suspended immediately and you will not be able to log in, deposit, or place bets for the duration. If you need an immediate exclusion and cannot access your account, email [email protected] and our team will action it within the hour.

Gambling is addictive. Know when to stop. If you feel your gaming is becoming a problem, please act now — you are not alone and help is available. We recommend:

• Activating self-exclusion on your rich99 account immediately.
• Reaching out to a trusted family member or friend for support.
• Contacting PAGCOR's responsible gaming hotline for professional guidance.
• Seeking counselling through your local health centre or a licensed mental health professional in the Philippines.

Visit our Responsible Gaming page for more information and resources. Remember: your wellbeing is more important than any game.

Yes. rich99's session time limit tool lets you set a maximum daily play duration. You can choose to receive a notification when your limit is approaching, or have the system automatically log you out when the limit is reached. This is one of the most effective tools for keeping gaming fun and within healthy boundaries. Set your session limit from the Responsible Gaming section of your Account Settings.