Gaming at rich99 should always be fun, controlled, and within your means. We provide every Filipino player with the tools, information, and support needed to keep it that way — because your wellbeing matters more than any jackpot.
Minimum Age
Requirement
Our Commitment to You
Every tool below is available to all registered rich99 players at no cost. You are always in control.
Request a temporary or permanent self-exclusion from rich99 at any time. Once active, your account will be suspended and you will not be able to log in, deposit, or place bets for the duration of the exclusion period.
Set daily, weekly, or monthly deposit caps on your rich99 account. Limit reductions take effect immediately. Increases require a mandatory cooling-off period to prevent impulsive decisions.
Define the maximum amount you are willing to lose within a set period. Once your loss limit is reached, rich99 will automatically prevent further wagering until the limit period resets.
Set reminders or hard limits on how long you play in a single session. When your session limit is reached, rich99 will notify you and, if you choose, automatically log you out to encourage a break.
Take a short break from rich99 with a cooling-off period of 24 hours, 7 days, or 30 days. Your account is suspended for the chosen duration — no logins, no deposits, no bets.
Request a full activity statement showing your deposit history, withdrawal history, net gaming position, and session durations. Reviewing your statement regularly is one of the best habits a responsible player can build.
Understanding the Basics
Responsible gaming means approaching online casino play — whether that's slots, bingo, live casino, or sports betting — as a form of entertainment, not as a way to earn money or escape personal problems. At rich99, we want every Filipino player to enjoy the thrill of the game while staying firmly in control of their time and budget.
The reality is that gambling outcomes are determined by chance. No strategy, system, or "hot streak" can guarantee a win. The house edge exists in every game, which means that over time, the expected outcome for any player is a net loss. Understanding this is the foundation of responsible gaming.
Responsible gaming at rich99 means: playing with money you can afford to lose, setting limits before you start, taking regular breaks, never chasing losses, and recognising when gaming stops being fun. It also means being honest with yourself about your habits and seeking help early if you notice warning signs.
rich99 is proud to operate under PAGCOR's regulatory framework, which requires all licensed platforms to maintain robust responsible gaming programs. We take this obligation seriously — not just because the rules say so, but because we genuinely care about the players who choose to spend their time and money with us.
Golden Rule: Only gamble with money set aside for entertainment — never with rent, grocery money, savings, or borrowed funds. Treat your gaming budget the same way you'd treat a night out in BGC or a concert ticket in Araneta.
Know the Warning Signs
Problem gambling can affect anyone — regardless of age, income, or background. It often develops gradually. Be honest with yourself and watch for these warning signs:
If you recognise three or more of these signs in yourself, we strongly encourage you to use rich99's self-exclusion tool immediately and seek support. You are not alone — help is available.
Self-Assessment
Answer these questions honestly. If you answer "Yes" to two or more, consider speaking with a support professional or activating a cooling-off period on your rich99 account.
How to Use Our Tools
Activating responsible gaming tools on your rich99 account takes less than two minutes. Here's how:
Visit the rich99 Login page and sign in with your registered credentials. All responsible gaming tools are accessible from your account dashboard.
Go to Account Settings and select the "Responsible Gaming" tab. You will see all available tools: deposit limits, loss limits, session timers, cooling-off, and self-exclusion.
Choose the limit type and enter your preferred amount or duration. Limit reductions apply immediately. Increases require a 24-hour review period for your protection.
Confirm your settings. You will receive an email confirmation at your registered address. Review your limits regularly and adjust them as your circumstances change.
Need Help? If you have trouble accessing your responsible gaming settings or want to request an immediate self-exclusion, contact our support team at [email protected] — available 24/7.
Under Philippine law and PAGCOR regulations, online casino gaming is restricted to individuals aged 21 years and older. This is not a suggestion — it is a legal requirement that rich99 strictly enforces.
All new rich99 accounts undergo age verification as part of the KYC (Know Your Customer) process. Accounts where the player is found to be under 21 will be immediately suspended, all transactions voided, and the matter reported to the relevant authorities.
Gambling is addictive. Know when to stop.
Protecting Young People
rich99 takes the protection of minors extremely seriously. We use a multi-layered approach to prevent anyone under 21 from accessing the platform, including mandatory age declaration at registration, document-based KYC verification, and ongoing account monitoring.
For parents and guardians: If you share a device with younger family members — whether in Manila, Cebu, Davao, or anywhere in the Philippines — we strongly recommend taking the following precautions:
If you suspect that a minor has accessed or registered on rich99, please contact us immediately at [email protected]. We will investigate and take appropriate action without delay.
Instantly lock your rich99 account if you believe it has been accessed without your permission.
Contact [email protected] to report suspected underage access. All reports are treated confidentially.
Play Smart
Simple habits that every responsible player in the Philippines should practise.
Decide exactly how much you are willing to spend before you open rich99. Treat it like a fixed entertainment expense — once it's gone, the session is over. Never top up to chase a loss.
Set a phone alarm before each session. When it goes off, stop — regardless of whether you're winning or losing. Time flies when you're playing slots or bingo, so an external reminder helps.
Avoid gaming when you're stressed, upset, tired, or under the influence of alcohol. Emotional states impair judgment and make it harder to stick to your limits. Take a break and come back when you're clear-headed.
Approach every rich99 session with the mindset that you are paying for entertainment. Any winnings are a pleasant bonus. This perspective keeps gaming enjoyable and prevents the dangerous habit of chasing wins.
Remember: The best gaming session is one where you had fun, stayed within your budget, and walked away feeling good — regardless of the outcome. rich99 is here to entertain you, not to be your income source. Gambling is addictive. Know when to stop.
Play Responsibly
Set your limits, play within your means, and enjoy everything rich99 has to offer — from slots and bingo to live casino games. Your safety and enjoyment are our top priorities.
21+ Gambling is addictive. Know when to stop. | PAGCOR-Compliant Platform